Hello, I’m Karen Titchener and I am Scotland’s first Patient Safety Commissioner.
This office has been created to be an independent voice for patients and families, and a champion for safer healthcare across Scotland.
Too often, people experiencing harm or raising concerns feel unheard, unsupported or unsure where to turn. That must change.
My role is to listen carefully to the experiences of patients, families and the public, to identify where risks and failures exist, and to use those insights to influence improvement across the healthcare system.
This is not about looking at individual cases in isolation — it is about understanding what those experiences tell us about the wider system, where learning is needed and where change must happen.
I am committed to openness, independence and ensuring that patient voices help shape safer care for everyone.
I invite you to learn more about our work, share your experiences and be part of improving patient safety in Scotland.