If you are getting in touch about your own healthcare provision, please contact the NHS board or independent service that provided your care in the first instance.
If you have been unhappy with the response you have received from your healthcare provider, please contact: Scottish Public Service Ombudsman (SPSO)
If you are an NHS staff member and you have concerns, try to raise them within your organisation first. This can help resolve things more quickly and gives your organisation a chance to learn and make improvements. If you have been unable to resolve your concerns locally, or you do not feel able to raise your concerns locally, there are options available to you. More information about the options can be found here: How NHS staff can raise concerns – Healthcare Improvement Scotland
You can contact Healthcare Improvement Scotland in confidence through its Responding to Concerns Programme. Under the Public Interest Disclosure Act (PIDA), the Responding to Concerns Programme can consider concerns from NHS staff that relate to the safety or quality of care of NHS services. More detailed information can be found here: Responding to concerns – Healthcare Improvement Scotland
If you have followed these guidelines and remain concerned or wish to speak to us, please contact us and we will aim to respond as soon as possible.
When contacting us regarding a concern, please complete the Concerns Form so we can assist you more effectively. Kindly attach the completed form to your email when you get in touch.